Booking Terms & Conditions

1. Introduction
   By making a booking through our website, you agree to these Booking Terms & Conditions. These terms apply to all services, tours, accommodations, and other offerings provided by Turalux Holidays.
2. Booking Process
   Bookings can be made online, by phone, or via email. Customers are required to provide accurate information, including their name, contact details, and payment information. After completing a booking, a confirmation will be sent by email, including a booking reference number.
3. Payment Terms
   Payments can be made using available methods such as credit card, bank transfer, or other listed options. Full payment is required to confirm the booking unless otherwise agreed. All prices include applicable taxes and service charges unless stated otherwise. Payments are processed through secure systems.
4. Cancellation and Refund Policy
   All cancellations must be submitted in writing by email or through the website. Refunds are considered based on the timing of the cancellation and the nature of the service booked. In some cases, a full or partial refund may be provided, while last-minute cancellations or failure to use the service may result in no refund. Refunds, where applicable, will be issued using the original payment method.
5. Changes to Booking
   Requests to change booking details, including dates, number of participants, or services, should be made in advance. All changes are subject to availability and may involve additional charges.
6. Customer Responsibilities
   Customers are responsible for providing correct and complete information when booking. During the service, they are expected to follow local laws, safety instructions, and respect staff and other participants.
7. Provider Responsibilities
   Turalux Holidays will provide the services as described on the website. In case of unavoidable changes, delays, or cancellations, customers will be informed as soon as possible and suitable alternatives will be offered where possible.